Return and Refund Policy

Due to the personal nature of our products, we are unable to process exchanges, refunds, or returns on any product for use on the body. Please choose carefully, as we are unable to provide a refund if your mind has changed concerning your particular purchase.

If there was an error in your online order, you have 7 DAYS from the day you received your purchase to contact us regarding the error. Any missing or damaged products WILL NOT be replaced or credited after the 7 days have expired. Proof of purchase is REQUIRED for all orders needing Customer Service attention. MoonMagicSoapworks.com is not responsible for products affected by warm or cold weather climates (i.e., Body Butters, Scrubs etc. and as such will not be replaced by Moon Magic Soapworks.

To start a return, you can contact us HERE or call us at 903-563-8472 within 7 days of receipt of your products. Please note that returns will need to be sent to the following address:

Moon Magic Soapworks

234 County Road 1124

Daingerfield, TX 75638

To be eligible for a return, your item must be in its original packaging and in the same condition that you received it: unopened and unused. You’ll also need the receipt or order number for proof of purchase.

If your return is accepted due to our error, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be exchanged or refunded. At your choice you can be refunded or given store credit via a discount code for your next purchase.

You can always contact us HERE and we will get back to you promptly.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item. We will then evaluate the issue and make it right. DO NOT throw anything away. We will need you to provide pictures of the shipping box and the damaged item.

Exceptions | Non-returnable Items

Certain items, such as custom products (special orders or personalized items) and personal care goods (such as used beauty products), cannot be returned. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method within 10 business days or you will be offered store credit, it is up to you. Please remember it can take time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us HERE