Please reach us at mmagicsoapworks@gmail.com if you cannot find an answer to your question or use our contact page.
Moon Magic Soapworks uses plant-based ingredients in our soap and skin care products. Our products are free from harmful chemicals like formaldehyde, phthalates, and parabens to name a few. We also prioritize sustainability and ethical sourcing in our manufacturing process.
No, Moon Magic Soapworks does not test on animals. We are a cruelty-free brand and are committed to creating products that are kind to both the skin and the environment. We make sure we source our materials from companies that also do not test on animals.
The benefits of palm oil in soap are plenty: it adds hardness and stable lather to soap bars and contains vitamins A and E which make it very skin-friendly.
Yes, our Palm OIl is sustainable. We only source our Palm OIl from companies that are certified and registered RSPO showing commitment to using ethically sourced palm oil because we also are worried about deforestation. Learn all about using sustainable Palm Oil here The Roundtable on Sustainable Palm Oil (RSPO) was founded, and developed a set of criteria to minimize harm to the environment and promote sustainable practices.
Yes, and no. We never claim any of our products are all natural. Why, you ask? While our soap starts off with natural, plant-based ingredients we do use fragrance oils that are paraben and phthalate free. While they are chemical free they are not considered "natural" and we do not wish to deceive any of our customers. Our lotions, butters and scrubs also contain fragrance oil rendering them not 100% natural. If you want the totally all natural experience please try our Plain Jane line of products. Plain Jane products are generally "naked" meaning there is no scent at all unless we use pure essential oils.
Yes, for the exception of our Plain Jane line. Our colorants we use are called Mica's which most are made from natural minerals found in the earth and are non-toxic.
Mica powder is:
We also use Titanium Dioxde to create the white color in our soap which is a natural clay. Visit one of our Mica suppliers Slice of the Moon to learn more about the history of Mica. Also visit Nurture Handmade where we also source our Mica's from.
Due to the personal nature of our products, we are unable to process exchanges, refunds, or returns on any product for use on the body. Please choose carefully, as we are unable to provide a refund if your mind has changed concerning your particular purchase.
If there was an error in your online order, you have 7 DAYS from the day you received your purchase to contact us regarding the error. Any missing or damaged products WILL NOT be replaced or credited after the 7 days have expired. Proof of purchase is REQUIRED for all orders needing Customer Service attention.
MoonMagicSoapworks.com is not responsible for products affected by warm or cold weather climates (i.e., Body Butters, Scrubs etc. and as such will not be replaced by Moon Magic Soapworks.
To start a return, you can contact us HERE or call us at 903-563-8472 within 7 days of receipt of your products. Please note that returns will need to be sent to the following address:
Moon Magic Soapworks
234 County Road 1124
Daingerfield, TX 75638
To be eligible for a return, your item must be in its original packaging and in the same condition that you received it: unopened and unused. You’ll also need the receipt or order number for proof of purchase.
If your return is accepted due to our error, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be exchanged or refunded. At your choice you can be refunded or given store credit via a discount code for your next purchase.
You can always contact us HERE and we will get back to you promptly.
Please refer to our return policy.
We understand scent is a very personal thing and ordering online makes it a bit complicated to choose. We have listed all our fragrance descriptions here. Please choose according to your preferences be it floral, fruity, woodsy etc. Keep in mind our products make fab gifts and if you don't enjoy a particular product, passing it on as a gift is always a stellar option.
We ship our packages via USPS and give you the option between Priority Mail and Ground Advantage. We do our best to prepare your order for shipment within 3-5 business days from date of purchase. We work Tuesday, Wednesday, Thursday and Friday from 9 am to 5 pm and Saturday from 9am to 1pm, closed on Sunday and Monday. We cannot guarantee an exact delivery date. The shipping time estimated at checkout is USPS's estimated transit time and does not include the time it takes for us to process and pack your order here at Moon Magic Soapworks.
Example: You select 2-Day Priority Mail shipping at checkout, that 2 day estimate is from USPS for the actual shipping time once it leaves our workshop. As mentioned above it can take approximately 3-5 business days to process your order especially at peak times of the year for the holiday season. You will be notified via phone or email if for some reason your order will take longer which in our experience happens rarely.
Expedited shipping is not offered at this time.
At this time we only ship to the United States territories.
Shipping is based on the weight of the package.
We offer free shipping on orders of $75 and over. Your subtotal must be $75 after you have applied an discount codes and before taxes have been calculated. If your cart is below $75 after you add a discount code, you will need to add something else to your cart to make the full $75 or more.
Oh no! We can't reiterate enough how important it is to check and double check your address information prior to clicking the submit payment option. We are unable to edit an address once your order has been placed. If our shipping software has an issue with an address, we will give you a call to verify your address. Moon Magic Soapworks is not responsible for sending a package to an address that was incorrectly entered at checkout.
Yes, upon completing checkout, you will receive an email or text confirmation if you entered a valid email and/or phone number with tracking information.
If for some reason you do not get a confirmation via email or text please note our email address is mmagicsoapworks@gmail.com and is sometimes marked as SPAM with certain email servers. Please check your JUNK mail to see if it is there. If not contact us here or call 903-563-8472.
NOTE: Please verify that your email address and/or phone number is corrected BEFORE checking out as our system cannot send emails to you if we have the incorrect information.
Well that's not acceptable! While this rarely happens, it can happen so reach out to us here as soon as you notice this so we can remedy our mistake. Thank you in advance for your patience!
Please send us an email right away at mmagicsoapworks@gmail.com with photos of the shipping box and inside contents. Keep all original packaging until you hear from us, including the shipping box and packing materials. We'll get this fixed for you as fast as possible.
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